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Customer Service

The Nature of Handmade

Thank you for choosing artisan-made!  As with anything handmade, products will vary slightly in color and/or size.  Fabrics from Rwanda will also vary a bit depending on where the fabric has been cut before it is sewn.  


All orders are shipped via USPS within 5 business days.  Tracking information will be emailed to customers as soon as the package is on it's way.  The last day for Christmas orders is December 17th (except for local pick-up)!

Returns & Exchanges

If you are not completely satisfied with your purchase, you may return or exchange it within 30 days by emailing 

Refunds will be issued in the original form of payment for the cost of the product plus taxes. If the item was a gift, we will issue store credit for the return. Unless your order arrived damaged, shipping costs for returns and exchanges are the responsibility of the customer.

Damaged or defective items should be reported to us within 10 business days of receipt of the package. Do not ship damaged products back to us unless requested to do so. A refund will be issued to your account or you will be shipped replacement item(s) as soon as possible.


To cancel an order, please contact us at If your order has not shipped, we will make every effort to accommodate your request. Please note that if the order has shipped, we cannot authorize a cancellation. In this case, please follow the steps above under Returns.