Customer Service

The Nature of Handmade

Thank you for choosing artisan-made!  As with anything handmade, products will vary slightly in color and/or size.  Fabrics from Rwanda will also vary a bit depending on where the fabric has been cut before it is sewn.  


Shipping is charged at a flat rate of $6 for most items. Heavy or large items will have shipping rates based on weight.  All orders are shipped via USPS or UPS within 5 business days.  Tracking information will be emailed to customers as soon as the package is on it's way.  

Returns and Exchanges

If you are not completely satisfied with your purchase, you may return it for a store credit within 30 days by emailing  We will issue a store credit in the form of a gift card that you can use towards your next purchase online or in-store.  All items returned must be in new condition with tags.

Unless your order arrived damaged, shipping costs for returns and exchanges are the responsibility of the customer.

Damaged or defective items should be reported to us within 10 business days of purchase or receipt of the package.